Salesforce Functional Analyst

Join Eaton’s Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms.  We are currently seeking a Salesforce Functional Analyst to join our Revenue Generating Value Chain (RGVC) team.  The candidate will be based at any Eaton US Facility and eligible for a hybrid work setup. 

Join Eaton’s Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects, and new platforms.  We are currently seeking a Salesforce Functional Analyst to join our Revenue Generating Value Chain (RGVC) team.  The candidate will be based at any Eaton US Facility and eligible for a hybrid work setup. 

Eaton is transforming the Sales, Support and Services platform and experience. We are looking for a highly self-motivated change agent to join in the journey! This role will focus on all businesses in Eaton, globally. The Salesforce Functional Analyst will evaluate, design and implement Salesforce solutions based on business processes and desired capabilities. The FA will work closely with Business Process Owners, Developers, Architects and Salesforce End users. The projects could consist of Salesforce Field Service, Customer Relationship Management and/or Partner Relationship Management, as well as the service side of post sales, case, and service requests.

Key responsibilities:

• Participates in implementation/enhancement projects for Salesforce using agile methodologies.


• Partners with process owners and business users on requirements & processes.


• Playing a key role in the entire project lifecycle from requirements to go-live.


• Gathers and documents user stories using interviews, requirements workshops, site visits, business process flows, use cases, and scenarios.


• Provides knowledge, guidance, and industry best practices towards solution design on the Salesforce platform. Helping expedite the overall delivery.


• Works with architects and developers to transform requirements into Salesforce capabilities.


• Participates in unit testing and system integration testing to validate development meets business requirements.


• Prepares for user acceptance testing by writing test scripts and organizing test data for end users.


• Leads user acceptance testing events including managing bugs and enhancements resulting from the testing.


• Coordinates between development team and end users for bug retesting and resolution.


• Working with and collaborating across multiple IT products, expanding knowledge across ERP, Master Data Management, Middleware as well Contact Center and Sales Enablement tools.


• Prepares and provides demos as required to business process owners and other key stakeholders.


• Supports Project Managers with identifying risks, issues, and overall status updates.


• Support in onboarding sales, plant, field services, customer support, external sales partners, and customers.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Basic Qualifications:

• Bachelor’s Degree from an accredited institution is required.


• Minimum 4 years of IT, business analyst, functional analyst, or Project Management experience required.


• Minimum 2 years of salesforce experience


• Candidate must be authorized to work in the U.S. on a continuous basis without company sponsorship

Position Criteria:

• Good level of system functional expertise and technical capabilities.


• Strong soft skills in the following categories:

• Problem solving


• Effective communication


• Self direction


• Flexibility


• Team work and collaboration


• Creativity


• Integrity


• Passion working with internal and external customers.

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees.

The expected annual salary range for this role is $87,200 - $140,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We know that good benefit programs are important to employees and their families.  Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.  Click here for more detail: Eaton Benefits Overview.  Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.  

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com

What you will get from us

Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: Yes, 25 % of the Time