Managing Consultant - Salesforce Commerce Cloud B2C

Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

The Salesforce Managing Consultant (i.e. Architect) designs and delivers Salesforce solutions for Sirius clients. This position works in conjunction with the Project Managers to plan, direct, and coordinate the activities of assigned Salesforce projects and associated personnel, subcontractors, and vendors to ensure that client service delivery is effectively managed on all dimensions: budget, timeline, quality, deliverables/outcomes, teaming/collaboration and updates/communication with a high degree of client satisfaction.

The Managing Consultant assists with planning, directing, and coordination of activities of assigned Salesforce projects and associated personnel, subcontractors, and vendors to ensure that client service delivery is effectively managed on all dimensions: budget, timeline, quality, deliverables/outcomes, teaming/collaboration as well as updates and communication with a high degree of client satisfaction. Teams with other consulting and sales colleagues to develop a “trusted advisor” relationship with clients with the specific objective of achieving further penetration into accounts and attaining meaningful follow-on sales.

Primary Duties & Responsibilities

• Regularly serves in the lead consultant role on a project team to provide guidance to other team members. Responsible for managing client expectations for Salesforce projects, while seeking and fostering additional opportunities with clients. 


• Identifies all points of contact from the system perspective and establishes contact with necessary stakeholders


• Reviews business and technical requirements from multiple user areas to ensure compatibility, identify gaps & inconsistencies and eliminate conflicting requirements


• Understands the business factors and motivators driving technology decisions with clients


• Participates in determining business requirements, technical requirements, and solution architecture for clients


• Provides input to final recommendations for technology solutions to meet business requirements


• Reviews and understands all assigned Statement of Work (SOW) in/out-of-scope activities and deliverables prior to services delivery


• Prepares and completes technical design inspection of other team members


• Communicates status of engagement to the customer, Sirius’ Services management, and sales team as appropriate during the engagement


• Recognize issues, risks, delays, etc. of the project and communicate to the appropriate customer or Sirius team member


• Gathers feedback and input from team members and works with senior project staff to optimize client relationship and improve quality


• Consistently achieves outstanding Client Satisfaction results on all consulting engagements


• Maintains accountability to work estimates and project financials


• Builds client-focused relationships with clients to identify business challenges


• Makes recommendations to solve client problems


• Complies with all of the time compliance and time entry guidelines


• Meets billable utilization targets

Basic Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field


• At least five (5) years of related work experience in a Salesforce Commerce B2C Cloud technical/solutions-focused role, including at least (3) years of experience in technical delivery in a Systems Integrator, agency, OEM, or similar environment.

Other Required Qualifications

• Demonstrated ability to collaborate effectively with a wide variety of client and Sirius team members, including management and technical staff


• Demonstrated ability to understand a client’s requirements and present appropriate architectural options


• Demonstrated ability to provide guidance and leadership to less experienced technical team members, including delegating technical tasks, and resolving issues of poor technical execution without escalation


• Demonstrated project leadership experience and ability to architect large projects from pre-sales Discovery to Solution Outline


• Demonstrated presentation and communication skills, including effectively communicating one-on-one, and in small and large groups, using a variety of presentation methods to sustain the audiences’ engagement


• Demonstrated time management and organizational skills; ability to handle multiple concurrent projects simultaneously


• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team consulting environment

Preferred Qualifications

• Certifications in one or more Salesforce Clouds


• Experience with technical delivery of additional Salesforce Clouds (i.e., other than SFCC)


• Experience with Salesforce Commerce Cloud B2B


• Experience with one or more of Salesforce Commerce Cloud B2C competitor solutions (e.g., SAP Hybris, Magento, HCL, Shopify)

Data Privacy and Security

• All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.


• Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.

Essential Functions
This position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.

 

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation.  Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.