Salesforce – Customer Success Manager (CSM)

To be part of a thriving Salesforce practice and work with customers in different geographies who consume our OnDemand services. This role will allow you to become the go-to person for Salesforce solutions and services for the customers.

To be part of a thriving Salesforce practice and work with customers in different geographies who consume our OnDemand services. This role will allow you to become the go-to person for Salesforce solutions and services for the customers.

In this role you will split your time between Practice Management (20%), Project Delivery (20%), Customer Success Management (40%) and Account Management (20%).

• Minimum of 8 years of relevant software development life cycle experience.
• Minimum 5 years of SFDC platform experience.
• Certified Salesforce Administrator.
• Certified Salesforce Consultant is desirable.
• Prior experience as a Salesforce Administrator and Developer is a plus
• Knowledge in enterprise-wide processes, systems and methodologies
• Experience with Agile delivery methods is desired
• A demonstrable track record of successful CRM design, planning and implementation of Salesforce is a critical requirement for this position.
• Experience defining Salesforce optimization strategies
• Familiar with standard methodologies (Marketing/Sales/Service Cloud, Lightning Connect)
• Interpret customer business needs and translate them into application and operational requirements
• Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required
• Excellent consulting, communication, written and presentation skills.
• Comfortable in a fast-paced, high-pressure, rapidly evolving entrepreneurial environment.
• Ability to successfully engage in multiple initiatives simultaneously is required.
• Knowledge and good understanding of Mobile, Cloud and Big Data technologies

Skill Set:

• Customer service minded
• Solutions oriented with good problem-solving skills
• Results driven
• Attention to detail
• Proactive and take initiative
• Hands on approach