Salesforce – Customer Success Manager (CSM)

To be part of a thriving Salesforce practice and work with customers in different geographies who consume our OnDemand services. This role will allow you to become the go-to person for Salesforce solutions and services for the customers.

To be part of a thriving Salesforce practice and work with customers in different geographies who consume our OnDemand services. This role will allow you to become the go-to person for Salesforce solutions and services for the customers.

In this role you will split your time between Practice Management (20%), Project Delivery (20%), Customer Success Management (40%) and Account Management (20%).

• Minimum of 8 years of relevant software development life cycle experience.


• Minimum 5 years of SFDC platform experience.


• Certified Salesforce Administrator.


• Certified Salesforce Consultant is desirable.


• Prior experience as a Salesforce Administrator and Developer is a plus


• Knowledge in enterprise-wide processes, systems and methodologies


• Experience with Agile delivery methods is desired


• A demonstrable track record of successful CRM design, planning and implementation of Salesforce is a critical requirement for this position.


• Experience defining Salesforce optimization strategies


• Familiar with standard methodologies (Marketing/Sales/Service Cloud, Lightning Connect)


• Interpret customer business needs and translate them into application and operational requirements


• Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required


• Excellent consulting, communication, written and presentation skills.


• Comfortable in a fast-paced, high-pressure, rapidly evolving entrepreneurial environment.


• Ability to successfully engage in multiple initiatives simultaneously is required.


• Knowledge and good understanding of Mobile, Cloud and Big Data technologies

Skill Set:

• Customer service minded


• Solutions oriented with good problem-solving skills


• Results driven


• Attention to detail


• Proactive and take initiative


• Hands on approach