Business Systems Analyst - Salesforce
Job Summary
Job Description
About ForgeRock:
In today’s highly connected digital world, understanding, managing and securing the identity of individuals and things is essential to safety and success of both businesses and their customers. Billions of people connect from anywhere, use a wide variety of devices and expect a seamless yet secure experience.
The ForgeRock mission is to provide the most simple and comprehensive Identity and Access Management Platform to help our customers deepen their relationships with their consumers and improve the productivity and connectivity of their employees and partners. Our identity solution enables great digital experiences and is embedded with a rich set of security, privacy and consent features. We deliver our platform through both cloud services and on-premises software.
Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, it’s likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to stuff, and supported trusted relationships between you, companies and the devices you were using.
ForgeRock is headquartered in San Francisco, but we are a global company with offices in the following cities: Vancouver, WA; Austin, TX; Bristol, UK; Grenoble FR; Oslo NO; and Singapore. Please read more about us at forgerock.com or follow ForgeRock on Twitter at http://www.twitter.com/forgerock.
The Role:
As a business systems analyst you will partner with the business to gather requirements (e.g. user stories), configure salesforce, and work with developers to build technical solutions that result in business value. In addition, you will own projects end to end using Agile methodology championing and improving processes along the way.
Responsibilities:
- Act as a partner between business units and Enterprise Systems IT teams and convert the business requirements into technical specifications required to deliver new capabilities & solutions
- Clearly present product concepts, roadmap, and delivery timeline to developers and scrum teams
- Work with development team & product owners to scope product delivery, support solution strategies and understand development alternatives
- Coordinates with other BSA’s (story details, dependencies)
- Prioritizes team backlog(s) to streamline execution
- Ensures that Backlog is transparent, visible and understood
- Ensure that stories meet Definition of Done
- Work with development team to evaluate the feasibility and technical alternatives for the requirements
- Participate in User Acceptance testing and recommend improvements
- Build proofs-of-concept (POC) for potential new solutions and technologies by working with product owner and development teams
Required Skills & Qualifications:
- Experience as a Business Systems Analyst or Product Owner/Manager and Salesforce Admin working directly with customers to improve their experiences
- Experience working with business teams to understand the business requirements (features / functionality) and have healthy meaningful discussion on their importance, criticality, expected business value and feasibility
- Experience in developing and communicating the Epic / Feature / Enabler goal(s)
- Experience in performing technical feasibility study, assessing different technical options and selecting the most suitable one, defining practical timelines and assessing product delivered against the business requirements
- Expertise and working knowledge of Salesforce Sales Cloud and Salesforce CPQ
- Experience assessing value-effort-timelines tradeoff & make prioritization decisions
- Strong communication and presentation skills
- Demonstrated experience in completing multiple, complex technical projects
- Enjoys working in a collaborative environment in a global team set-up
- Strong understanding of Agile methodology
Life at ForgeRock:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make ForgeRock special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Recognition programs that reward employees with meaningful experiences.
- Global volunteering and community initiatives
ForgeRock is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
