Salesforce Administrator

Job Description:

Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, automation, and triggers
Develop and create customized reports and dashboards
Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed
Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
Actively complete training specific to role as program expert
Train new and existing users on how to use database applications
Train additional resources to support as backup in special circumstances
Maintain recurrent training for all users to ensure continual development
Keep application users informed about system functionality and enhancements
Available to push new releases during off hours
Conduct regular releases of new features and changes via change sets and development environments
Manage all internal documentation relating to programs
Assist with special administrative projects as needed

Job Description:

• Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations


• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, automation, and triggers


• Develop and create customized reports and dashboards


• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed


• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing


• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements


• Actively complete training specific to role as program expert


• Train new and existing users on how to use database applications


• Train additional resources to support as backup in special circumstances


• Maintain recurrent training for all users to ensure continual development


• Keep application users informed about system functionality and enhancements


• Available to push new releases during off hours


• Conduct regular releases of new features and changes via change sets and development environments


• Manage all internal documentation relating to programs


• Assist with special administrative projects as needed