Salesforce Platform Manager

Secure Transfusion Solutions, Inc.

Platform Manager - Salesforce

Secure Transfusion Solutions (“STS”) is an innovative, high-growth company modernizing America’s blood supply. The company’s mission is to restore hope, build trust, and improve quality of life by providing readily available and safe transfusion solutions. STS provides its customers—large and small—the peace of mind of knowing that they will receive a consistent and reliable supplemental source of blood components. The current blood component focus at STS is pathogen-reduced, single donor apheresis platelets. The collection and manufacturing practices at STS establish the highest standard of safety across the industry. STS builds and operates blood collection centers under the Trusting Heart Blood Center (“THBC”) brand.

YOU WILL LOVE OUR CULTURE IF YOU:

• Obsess over quality in all facets of operations


• Bring a day in, day out commitment to excellence


• Tackle big hairy problems with innovative and novel solutions


• View work as much more than just a job: you thrive in a team-first, mission-driven environment


• Take pride in being a reliable, trustworthy partner for customers, employees, and donors

READ ON IF YOU:

• Are fired up about working with a diverse, mission-driven team striving to permanently solve one of mankind’s greatest challenges this century: fixing the unstable system that supplies hospitals with blood components used in patient care


• Value being on the ground floor of an organization with boundless growth opportunities in the years to come


• Thrive on providing internal and external customers the highest possible standards in service, quality, and reliability

Position: Platform Manager - Salesforce

Location: Oklahoma City, OK / Remote

Summary: As a Salesforce Platform Manager, you will play a vital role as the face of the Salesforce platform to the business. We are looking for a proactive individual with a good understanding of the Salesforce platform, who can understand both our current setup and business objectives in order to quickly identify areas of improvement and enhance our Salesforce ecosystem to deliver consistent business value.

This role is responsible for the overall management of the platform including, but not limited to leading the development and execution of the Salesforce roadmap, understanding business objectives, and aligning them to technical solutions. This individual will also develop platform methodology and best practices for the company and drive the adoption of all users. They will be involved in growth strategy discussions alongside the business units - primarily Operations and Marketing teams. This individual should be comfortable with liaising with stakeholders of all levels and learning new business processes in order to translate them into functional and technical solutions.

Finally, this individual will have a desire for continued learning and proactively seek to improve the Salesforce org.

Up to 15% travel may be required for this position.

Responsibilities:

• Define, lead, and communicate platform strategy and vision that aligns with broader company goals and positioning to ensure scalability


• Partner with the business units to determine initiatives that will need to be supported by Salesforce


• Depending on framework/methodology leveraged, act as a PM or Scrum Master for Salesforce projects and enhancements


• Develop and manage the backlog of enhancements and maintenance work


• Management of 3rd party and consulting/development partners


• Relationship management with the Salesforce account team


• Own the user adoption of Salesforce processes and procedures


• Maintain adoption dashboards and data-quality dashboards, reviewing regularly for indication of adoption and areas for improvement and/or training needed


• Stay abreast of new SF and/or 3rd party tools, functionality, and updates and share with the team


• Stay abreast of new/revised business processes that impact the SF org


• Review/approve all system configuration changes to all Salesforce instances


• Work with the Salesforce team to optimize flows, user permissions, page layouts, lightning pages, security, releases, etc.


• Serve as a lead and mentor to the Salesforce team