Technology Consultant

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket’s five-star products and services help tech giants like Salesforce, Workplace from Meta, Digital.ai and Atlassian get the most from their software. We enable fast-growing companies to take off. And so will your career!

The Professional Services Consulting area is responsible for providing fee-for-service consulting services to clients by providing a complete project solution to achieve measurable business improvement using company products and services, defining opportunity/process around outsourced solutions, systems integration or other proprietary tools.

Responsibilities:

• Design, develop, and implement high quality solutions including architectural system design


• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements


• Provide experienced guidance, feedback, and recommendations to customers based on established best practices


• Support the roll-out, adoption, and scaling of provided solutions for customers


• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship


• Advise on internal tools and processes as a senior member of the technical team


• Promote yourself as a subject matter expert and valued member of the community


• Assist with proposal development and statement of work definitions


• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines


• Strong experience as a technical consultant or systems administrator, combined with a solid background in service design and delivery with some business analysis experience


• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills (including at C-level)


• Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training


• Excellent analytical skills with the ability to take a holistic view across a range of domains


• Demonstrated expertise in undertaking analysis, evaluation and translation of customer requirements and feeding into solutions


• Excellent communication skills, including workshop facilitation, written and verbal communication


• Experience with Agile development methodologies

Essential Technological Skills:

• Strong knowledge of software products both in terms of application-side and administration of the various platforms


• Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration and other related technical skills


• Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)


• Software development skills, to handle the end to end development of a small software project (i.e. an integration component)


• An understanding of web application architecture


• Familiarity with ITIL and ITSM principles


• Experienced in UAT testing and test use-case development


• Understanding and experience with integration scenarios with tools like CI/CD platforms such as Jenkins and others


• Knowledge in cloud technologies

 *Only shortlisted candidates will be notified*

With a competitive salary and career pathway to advance your skills, you’ll reap the rewards of growth with ServiceRocket’s unique Share the Fruit program and an  opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We offer monthly stipends that support how you work and encourage a healthy work life balance. Wear the Rocket: come grow with us!