Salesforce Customer Success Director

The Salesforce Customer Success Director leads adoption and governance strategies. This role maximizes ROI and drives organizational change.

The Salesforce Customer Success Director provides executive leadership for Salesforce adoption, governance, and value realization. This role develops strategies to maximize return on Salesforce investments, aligns technology with business goals, and drives organizational change. Key Responsibilities: Develop and execute Salesforce success strategies and roadmaps,Establish governance frameworks and decision-making processes,Lead organizational change management initiatives,Measure and report on business outcomes and ROI,Build executive relationships and alignment,Advocate for user needs and experience improvements,Oversee training and enablement programs,Coordinate with technical leaders on platform strategy,Champion innovation and digital transformation,Required Skills: 8+ years of experience with Salesforce implementations,Multiple Salesforce certifications,Executive-level communication and presentation skills,Experience with organizational change management,Strategic thinking and business acumen,Leadership and team development abilities,Understanding of value measurement frameworks,Knowledge of digital transformation principles,Strong stakeholder management and influence skills