Salesforce Business Analyst

The Salesforce Business Analyst connects business needs to technical solutions, documenting requirements and processes. This role ensures Salesforce aligns with goals through analysis and stakeholder collaboration.

The Salesforce Business Analyst bridges the gap between business needs and technical solutions, gathering and documenting requirements, designing business processes, and ensuring that Salesforce implementations align with organizational objectives. Key Responsibilities: Conduct stakeholder interviews and requirements gathering sessions,Document business processes, user stories, and functional specifications,Create process maps, workflows, and user journey diagrams,Translate business requirements into technical specifications,Design and document test cases and user acceptance criteria,Validate that implemented solutions meet business requirements,Analyze current processes and recommend improvements,Collaborate with developers, administrators, and project managers,Support change management initiatives and user adoption strategies,Required Skills: Salesforce Administrator Certification (recommended),3+ years of experience in business analysis for CRM implementations,Understanding of sales, service, and marketing business processes,Experience with requirements gathering techniques and documentation,Knowledge of process modeling and improvement methodologies,Strong analytical and problem-solving abilities,Excellent written and verbal communication skills,Experience with user acceptance testing and quality assurance