Customer Service Rep
Ho'Brah A Tacos Joint•
Florida, United States
Any experience
$ 38
Posted: 2 months ago
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Any Job Types
Job Summary
The Customer Service Representative will interact with customers to provide information in response to inquiries, resolve complaints, and ensure customer satisfaction. The role involves effective communication and problem-solving skills to manage various customer service issues.
Job Description
The Customer Service Representative will interact with customers to provide information in response to inquiries, resolve complaints, and ensure customer satisfaction. The role involves effective communication and problem-solving skills to manage various customer service issues.
Key Responsibilities:
- Respond to customer inquiries: Answer questions via phone, email, chat, or in-person regarding products, services, billing, or general inquiries.
- Resolve customer complaints: Investigate and resolve issues or concerns customers have, ensuring resolution to their satisfaction.
- Process orders and transactions: Assist customers with placing orders, processing returns, refunds, and exchanges.
- Provide product/service information: Educate customers on product features, services, and promotions.
- Update customer records: Maintain accurate customer data in the company’s CRM system.
- Collaborate with other departments: Work with internal teams such as sales, shipping, or technical support to solve issues or escalate complex cases.
- Ensure timely follow-up: Track customer interactions and follow up to ensure issues are resolved.
