Salesforce Administrator

TrialSpark is a technology-driven drug development company that runs end-to-end clinical trials, focused on bringing new treatments to patients faster and more efficiently.

TrialSpark is a technology-driven drug development company that runs end-to-end clinical trials, focused on bringing new treatments to patients faster and more efficiently.

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $1B+. To combat this industry problem, TrialSpark is building a technology platform that optimizes all aspects of a clinical trial, enabling more efficient trial design, faster trial completion, and higher trial data quality.

TrialSpark recently raised their Series C, and is putting the capital to work by in-licensing and co-developing drug programs through in-house development, joint ventures, and NewCos. Together with doctors, patients, and communities, TrialSpark is working to develop the treatments of tomorrow.

About the Position

TrialSpark is looking for a Salesforce Administrator to act as a system owner and administrator for our Sales Cloud, Marketing Cloud, and Service Cloud instances. This role will work cross-functionally with our Business Development, Operations, and Tech teams to ensure our Salesforce infrastructure meets the needs of our internal stakeholders. They will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce systems. This role combines technical product/project management, administrator, and Salesforce support skills. 

Responsibilities

• System administration of our Sales, Service, and Marketing clouds.


• User and license management including new user setup/deactivation, roles, profiles, permissions, public groups, and interfacing with our Salesforce Account Representative.


• User support process and ticket management.


• User training and training material creation.


• Proactive identification and requirements gathering from users and stakeholders.


• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports.


• Ensuring optimal performance of Salesforce systems and products.


• Documenting processes, including error reports and changes to field history tables.

About You

• In-depth Salesforce product knowledge and 2+ years hands-on administration experience with Salesforce Sales, Service, and Marketing Clouds.


• Excellent project management skills, including but not limited to managing agile rituals and providing timely status checks and updates to a variety of stakeholders/user types.


• Excellent stakeholder management at all levels, from training to requirements gathering.


• Ability to understand the business domain and apply it to workflows and configuration.


• Experience in performing Salesforce upgrades and ensuring successful integration.


• Experience implementing integrations with third party tools.


• Declarative automation building with Process Builder or ideally Flows.


• Ability to provide Salesforce training and end-user support.


• Proficiency in creating Salesforce profiles, allocating roles, and managing access.

Nice to Have

• Experience working with in-house Engineering/technical teams.


• Understanding how to balance short-term and long-term improvements, displays good judgment about technical debt.


• Expertise in Salesforce coding and development (Apex).


• Certifications: Salesforce Certified Administrator or Salesforce Advanced Administrator.

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the New York City market, regardless of their location. In compliance with NYC’s pay transparency law and in pursuit of pay equity and fairness, we publish salary ranges for all open roles at TrialSpark. The target salary range for this role is $118,000 - $150,000.

On top of base salary, we also offer equity, generous perks, location flexibility, and comprehensive benefits – learn more about them and our compensation philosophy here.