Team Lead, Growth Account Management

Podium exists to help local businesses win. Using Podium’s technology, local businesses are able to simplify the way they build their business and modernize the way they communicate with their customers – from collecting payments, facilitating online reviews, launching marketing campaigns, and much more.  

As a Team Lead of Growth Account Management at Podium, you will have a unique opportunity to build the Account Management function and motivate a team to increase the health of current customers as well as expand the base. This team will own a significant book of Podium’s current small business customers and build the processes and benchmarks for account expansion while mitigating customer churn.  You will be equally motivated by a customer obsessed mentality as well as a desire to help your team close expansion business.

What you will be doing:

• Lead and inspire a team of Account Managers to successfully help individual contributors spearhead the growth & activation of small business accounts at Podium


• Understand, achieve and exceed team monthly and quarterly metrics including quota churn, expansion, customer health, and increased ARR


• Drive team to strategically manage their book of business to both uncover expansion opportunities from existing customers as well as proactively work with customers to maintain strong customer health


• Provide timely and accurate forecasts and clear visibility on team sales and revenue performance to give greater visibility for the senior leadership team


• Guide team to grow customer health through proactive outreach prior to renewals, decreasing churn within the team’s book of business


• Leverage and coordinate cross-functional internal teams (Legal, Engineering, Security, Marketing, Product) to efficiently navigate complex sales cycles as well as current customer needs


• Collaborate with leadership across Onboarding, Support and others to optimize clear roles and responsibilities for Account Managers and other team as they interact with current customers


• Develop and coach a team that can effectively evangelize the Podium story 


• Coach the team on aligning Podium’s solutions with our customer’s needs, driving increased lifetime value for each customer and across the entire customer base


• Work with your counterpart Team Lead to develop and test new processes to improve team efficiency and performance


• Conduct regular coaching and career development conversations with team members to ensure on-target performance and confidence in career growth opportunities


• Take part in the interviewing, hiring, training, and scale of your team


• Lead with a high level of transparency and proactively address tough conversations where required

What you should have:

• 4+ years account executive or account management experience


• 2+ years experience managing direct reports


• Demonstrated team leadership experience, preferably managing Account Managers, Customer Success Manager, or Inside Sales Representatives


• Experience managing a sales forecast and reporting updates regularly to leadership


• Proven experience motivating others and leading a top performing team


• Leadership/managerial experience within a B2B, SaaS environment is highly preferred


• Consistent over-achievement in past and current positions


• Passion for modernizing the way business happens locally and empowering SMBs 


• Excellent written and verbal communications skills 


• Highly organized and strong time management skills 


• Ability to work in fast paced, changing environment with minimal direction 


• Self driven, motivated and results oriented


• Bachelor’s degree preferred

Benefits

• Open and transparent culture - Checkout this video to see what it’s like to work at Podium 


• Life insurance, long and short-term disability coverage


• Paid maternity and paternity leave


• Fertility Benefits


• Generous vacation time, plus three 4-day summer holiday weekends


• Excellent medical, dental, and vision benefits


• 401k Plan


• Bi-annual swag drops with cool Podium gear and apparel 


• A stellar HQ (Utah) gym with local professional coaches and classes offered


• Onsite HQ (Utah) child care center, subsidized for employees


• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.