Solutions Engineer DACH region

SightCall is and enterprise video cloud platform, blending digital and physical worlds into real-time collaborative environment to empowering workforce in digital transformation and increasing customer satisfaction while reducing spend.Our solution provides a complete set of APIs, SDKs, and out-of-the-box apps that enhance enterprise processes for organizations such as Allianz, AXA, Koenig & Bauer, GE Healthcare and Siemens. 

SightCall is and enterprise video cloud platform, blending digital and physical worlds into real-time collaborative environment to empowering workforce in digital transformation and increasing customer satisfaction while reducing spend.Our solution provides a complete set of APIs, SDKs, and out-of-the-box apps that enhance enterprise processes for organizations such as Allianz, AXA, Koenig & Bauer, GE Healthcare and Siemens. 

We’re a scaling SaaS company with great people, a great product, and great customers; you’ll have significant accountability from day one, and play an important part in SightCall’s continued growth.

As a global business, SightCall’s offices span across Frankfurt, Paris, London, Boston, San Francisco and Singapore.

In a connected mobile-first world, businesses leveraging SightCall can see what their customers see and guide them remotely in real-time.

The role is ideally based in Germany (France and UK possible).

What you'll be doing:

Solutions Engineers at SightCall are deeply experienced in leading technical pre-sales engagements with Fortune 1000 / Global 2000 enterprise customers. Key members of the field sales team, SEs wear a variety of ‘hats’, from high level product demos, to API integrations and business process design. Acting as a trusted advisor for SightCall prospects & customers, SEs routinely deploy their robust expertise in SaaS applications, video collaboration and enterprise security to enable customer and sales success.

• Support entire customer sales cycle including product demonstrations and presentations, solution architecture, RFI/RFP responses, security questionnaires, customer integrations, and POV process.


• Partner with in-region sales Account Executives to plan for, target, and expand new and existing customer accounts. Help close deals through driving value, and alignment to business goals.


• Serve as an internal and external Subject Matter Expert on SightCall’s products and services, key integrations, and use cases across assigned customers. Collaborate with global SE, Customer Success, Engineering, and Product Management teams to share product feedback, design guidance, and best practices.


• Provide channel partner technical enablement and support, and support regional trade shows and events, as assigned.

What you'll bring to the table:

• 5+ years’ experience in a customer facing technical role such as sales/solutions engineering, services consulting, or customer success, supporting enterprise customers.


• Experience with value or solution selling approaches and comfortable operating in a consultative selling environment.


• Superb customer facing skills including presentations, demos, and communications.


• Strong technical contributor across a wide variety of modern technologies, with experience architecting complex SaaS solutions including API integrations.


• Substantial expertise with at least two of the following categories of technologies:
  
  
  
  • Cloud/SaaS – Scalability, cloud providers, security assessments, encryption
  
  
  • RESTful APIs – Integrations & web development
  
  
  • CRM & Call Center Integrations – Salesforce, ServiceMax, Zendesk, ServiceNow, Dynamics, Genesys
  
  
  • Video/Web Collaboration – SIP, H.323, bridging, call control, and media flow.