Senior Salesforce Administrator

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of 450,000 people every month. Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

We are seeking a Senior Salesforce Administrator to oversee the technical delivery of all changes in our Salesforce ecosystem. This position is responsible for the implementation of solutions that support business requirements and drive key design decisions that improve processes and productivity while considering the impact to our overall instance architecture holistically.

The Senior Salesforce Administrator will demonstrate a high level of technical proficiency and expertise in the Salesforce ecosystem. You will work closely with our Salesforce CRM team and business stakeholders to design and develop custom solutions and integrations. You will coach and mentor more junior team members, making sure that the solutions they develop meet our overall development guidelines. You will balance general oversight of technical Salesforce development, ongoing enhancements, system maintenance and user support to ensure that our Salesforce instance is optimized and is scalable to meet our mission. You will help develop and leverage best practices to produce efficient, well-documented and well-tested technical solutions that help automate and streamline existing processes

This job might be for you if:

• You are people and experience centric. You understand that people are at the center of the work we do, and you strive to deliver amazing end-to-end experiences while keeping systems well-architected and highly available


• You are highly collaborative and work well in a team. You can explain complex concepts in a way that everyone can understand


• You develop best practice solutions. You seek to understand the underlying requirements of what an end user is asking for, and not just do what you are asked.


• You are organized and efficient, learning new technologies and processes quickly. You deliver results in a demanding environment with multiple competing priorities under minimal supervision


• You are passionate about the Salesforce ecosystem, have a deep understanding of its technical architecture, keep up with the latest features, and have extensive experience with third-party apps and APIs


• You have excellent communication skills, with the ability to translate user requirements into brilliant technical Salesforce solutions


• You want to work for an organization that has real impact in the community. At the end of the day, you get to go home knowing the work you did helped to put food on the table for a neighbor in need.

The ideal candidate will possess the following professional qualifications:

• 5+ years progressively technical SFDC administration experience required, including building complex automations, using Process Builder, triggers, APEX, Flow, etc.


• 3+ years Salesforce Lightning experience is required

• 3+ years experience with the Non-Profit Success Pack (NPSP) required


• 3+ years experience with Form Assembly strongly preferred.


• Experience integrating Salesforce with other enterprise systems is preferred


• Project management experience preferred. You can liaise with stakeholders at all levels


• Certified Salesforce Administrator is required, advanced/other SFDC certification preferred


• Active on Trailheads and the Trailblazer Community


• Bachelors degree in Computer Science, Information Systems, or related field, or equivalent experience