Customer Service Software

Automate your Customer Support process, manage service requests,interact with customers to resolve their issues and deliver great customer service

Customer Service Knowledge base Help Desk Ticketing Analytics Agents Contact Form Customer portal

Buy Now    Try Demo


 

SupportCRM.com is an online Software for providing excellent Customer Service to your customers using multi-channel support system using Knowledge base, Help Desk, Ticketing Software

Dashboard

Get an updated view of your entire knowledgebase, helpdesk management, reports, tickets, customers, agents on an interactive graphical dashboard

Free trial

Administrator

Login to admin and view latest status of customers, tickets, articles, add/edit/delete agents, give rights and view latest reports and setup SLA

Free trial

Agents

Agents can post Articles in knowledgebase, save articles reply to tickets, close tickets in helpdesk and view reports on real time basis

Free trial

Customers

Customers can contact company using ticket management i.e post tickets, reply to tickets in helpdesk and view and save articles from knowledgebase

Free trial

Knowledgebase

Create and manage knowledgebase of your company information in the form of Articles, Videos, FAQ’s and share with customers or website viewers online

Free trial

Ticketing

User can create and submit a ticket, communicate with service agents and agents can respond to ticket requests, close tickets and view reports

Free trial

Help Desk

Collect all customer support requests from a wide range of sources and manage them in one location and provide exceptional customer service

Free trial

Reports

View daily/weekly/monthly reports of tickets, agents, customers, articles, SLA – online and leverage it to improve your helpdesk activities

Free trial




Benefits of SupportCRM.com

Solve Customer Service issues with Ticket System, Knowledge base, Help desk software and provide excellent customer support to clients

Free trial


Help Desk Features

Online Knowledge Base

Create articles, FAQ’s, user guides and videos for your customers to improve customer service and reduce customer support tickets

Ticket Management

Streamline the ticket management system by providing Multichannel Support through email, phone or contact form and respond to Queries

Customer Service Dashboard

Get an updated view of your entire knowledge base, help desk management, reports, tickets, customers, agents on an interactive graphical dashboard




What is Customer Service?

Customer Service refers to the tools that a company uses to manage and analyze customer complaints and issues throughout the customer life cycle
Free trial